The application, Pak Saaf KP makes it easy to make complaints to Local Government, Elections and Rural Development Department with just a few clicks. The application takes pictures and automatically collects GPS coordinates from the user and sends it to the Management Information System (MIS) where the department reviews the complaint and forwards it to the relevant office. This application has made the process much faster as compared to earlier when complaint submissions were completely manual and required much more time-consuming.
The web dashboard of the application shows a heat map of complaints which helps in identifying the most polluted area of Peshawar. By analyzing the heat map the department can make better plans for the most polluted locations by allocating more resources there.
Moreover, the application provides an additional feature to the public for tracking the complaint status. It makes the process more transparent by letting the public know when their complaint is reviewed, when it is forwarded to the office and when it is completed. The feedback and customer care departments have access to see the whole process where they can evaluate the efficiency of their on-ground teams.