This is a high energy role to lead CfP's Community function. The ideal candidate is an organized DOER – brilliant, confident, and a passionate leader who is uncompromising in his or her pursuit of building a world-class engaged community that will positively contribute to the lives of Pakistanis every day.

At a strategic level, two key outcomes must be achieved:

  • Expand the volunteer community network and utilize members effectively and efficiently to achieve CfP's mission.
  • Ensure a rich experience and value for members with meaningful interactions, thereby achieving CfP's goal of community engagement.


  • Establish and implement strategies, policies, and processes for online and in-person community management, increased community membership, participation, and user retention. Establish best practices across the organization and implement infrastructure to support those policies and processes.
  • Facilitate discussions and conversations to encourage meaningful interactions within the community.
  • Identify and collaborate with influential members of the community to create advocates and ambassadors.
  • Encourage and facilitate user-generated content and activities to foster a sense of ownership and belonging within the community.
  • Monitor and track community metrics, such as engagement levels, sentiment, and user feedback, to gain insights and optimize community initiatives.
  • Prepare regular reports on community health and growth to share with relevant stakeholders.Provide excellent customer support by addressing community members' issues and questions promptly and courteously, ensuring a high level of satisfaction and problem resolution.
  • Identify and address potential issues or conflicts within the community to maintain a respectful and inclusive environment.
  • Escalate complex or critical issues to appropriate teams within the organization.
  • Work closely with the Programs, Technology, and Communications teams to align community initiatives with broader company goals and strategies.
  • Gather and communicate valuable feedback from the community to relevant internal teams to improve products, services, and overall customer experience.
  • Make CfP's community an effective feeder source into our programs. Expand, profile, and reposit volunteer resources who may be engaged or hired for specific projects.
  • Maintain records of volunteers' bio data, performance, and activities.
  • Develop and maintain community playbook and volunteer handbook.
  • Ensure that all communities are facilitated, populated, and energized through constant and consistent enrichment through interesting content, speakers, events, and community participation.
  • Plan, manage, execute, and measure impact of community engagement events, such as civic hackathons, hack days, and capacity building workshops.
  • Organise venues and refreshments for volunteer activities.
  • Collaborate with our Communications team to write correspondences, newsletter content, and notices for volunteers. Together, make the community credible, compelling, and highly respected, thus adding prestige to the CfP brand.
  • Undertake thought leadership activities such as writing concept notes for effective community engagement strategies.
  • Prepare an annual budget for community projects to be fed into CfP budget. Monitor budget on an ongoing basis.
  • Provide mechanisms for learning and growth for volunteers.
  • Source from exiting members opportunities for improvement.
  • Make wise decisions about retaining, reviving, or shutting down inactive communities and developing new ones.

Core Competencies

  • Excellent, high energy, group facilitation skills, as well as interpersonal communication skills that include cultural and political sensitivity.
  • Demonstrated knowledge and experience of leading and generating community engagement.
  • Experience of working and collaborating with stakeholders, such as governments, development partners, civil society, academia, and industry.
  • Participation in a national network of technologists and social sector professionals to increase outreach.
  • Demonstrated ability to work effectively in a team towards tasks and objectives.
  • Basic understanding of sustainable social programs as well as of civic tech.

Qualifications and Experience

  • Masters/Bachelors degree in Communications, Marketing, Business, or related fields.
  • 9 years of relevant work experience.
  • General understanding of open source and civic technology.

How To Apply for This Job

Think you’d be a great fit? 

Apply by emailing to your resume and a cover letter explaining why you’d be a good fit, what excites you about working for Code for Pakistan, and an example from the world of civic tech that you find inspiring. To be considered, both the resume and cover letter must be submitted in one single PDF file. 

Applications will be considered on a rolling basis, so the sooner you apply, the better!