Course Overview
Develop essential customer service skills for in-person, phone, and digital channels, enhanced by AI tools.
Learning Outcomes
By the end of this course, you will be able to:
- Apply customer service fundamentals and psychology
- Handle difficult customers and complaints effectively
- Provide excellent email and chat support
- Use AI chatbots and support tools
- Build customer loyalty and measure satisfaction
Topics Covered
- Customer service fundamentals and psychology (2 hours)
- Handling difficult customers and complaints (2 hours)
- Email and chat support best practices (2 hours)
- Using AI chatbots and support tools (2 hours)
- Building customer loyalty and satisfaction metrics (2 hours)