Course Overview
Master the essential communication skills needed to succeed in professional environments, including written, verbal, and digital communication.
Learning Outcomes
By the end of this course, you will be able to:
- Write professional emails, memos, and reports
- Participate effectively in and lead meetings
- Practice active listening and give constructive feedback
- Use professional phone and video call etiquette
- Navigate cross-cultural communication sensitively
Topics Covered
- Writing professional emails, memos, and reports (3 hours)
- Effective meeting participation and leading discussions (2 hours)
- Active listening and giving constructive feedback (2 hours)
- Professional phone and video call etiquette (1 hour)
- Cross-cultural communication and workplace sensitivity (2 hours)