The Provincial Public Safety & Police Complaints Commission was established on 26th August, 2003. The mandate of the commission includes:

• Making recommendations to the Government for promoting integrity, efficiency and effectiveness of Police
• Taking steps to prevent the Police from engaging in any unlawful activity arising out of compliance with unlawful or mala fide orders
• Facilitating the establishment and functioning of Citizen Police Liaison Committees in accordance with Article 168

The department needed an online complaint redressal mechanism to facilitate the citizens of KP. The department wanted to incorporate online mechanisms in order to reduce in person visits and expedite the process of complaint redressals. 

An online complaint redressal mobile app was developed by a team of Fellows under the 7th cycle of the KP Fellowship Program.