The Benevolent Fund Cell, Khyber Pakhtunkhwa, was for the welfare of serving/retired provincial government employees and their families across the province under the PK Benevolent Fund Provision Ordinance 1972.

Previously, the department used manual processes for disbursing funds, which were slow and wasted a lot of time for applicants (government employees/family members) and Benevolent Fund Cell (BFC) employees in the selection/verification of genuine cases. Moreover, the BFC sections at district offices and civil secretariats fed data manually. There was no two-way quick communication platform between the district-civil secretariat office and the BFC main office. The department needed an online solution for better communication, enhanced data integrity, avoiding duplicate entries, and generating quick reports for decision-making.

The Fellowship team worked with the department to digitise the workflows and processes in the department. The team developed an online solution that enabled better communication, data integrity, and identification of duplicate entries to enhance the department's performance and efficiency in processing applications and disbursing funds.

Features were added to facilitate application tracking and quick reporting for real-time decision-making. The end goal was to improve this process for both applicants and BFC staff to ensure swift processing of applications, ensuring timely disbursal of funds to applicants in need of financial support.

Expected Impact

The digital system will help ensure proper monitoring of the system to prevent duplication of records; it will help bring transparency in the disbursement of grants to deserving applicants and save time by facilitating proper communication between district offices and the main BFC office.